Shipping & RETURN Policy


Shipping Policy
Order processing will take approximately 3 business days. Packages are shipped exclusively via FedEx and transit times are dependent upon the shipping method selected. Shipping costs are based on the package weight and final destination. All packages are insured by FedEx for the full retail value; however, once a package has been delivered, RuibaCaldeira.com and FedEx are no longer responsible for providing insurance for the package.
For international shipping destinations, please note that additional time will be needed to process and ship international orders and that the additional duties and taxes associated with the purchase are the recipient’s responsibility. If a package is not accepted and returned to RubiaCaldeira.com, an e-commerce credit for the amount of the purchase less shipping costs will be issued.



Return Policy
All returns must be made in their original conditions and packaging within 14 days of delivery in order to receive an e-commerce credit or exchange. Refunds are not permitted. Limited editions are final sales. You must contact Customer Service at contact@rubiacaldeira.com for an authorization number in order for your return or exchange to be accepted. You will need to detach and fill out the bottom portion of the packing list and clearly mark the shipping box with the authorization number.
an e-commerce credit for the amount of the purchase less shipping costs will be issued.

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