These general terms and conditions (the “General Conditions”) apply when you as a consumer (the “Customer”) place an order via www.rubiacaldeira.com and related pages, (the “Website”). The agreement is concluded between you and Rubia Caldeira, company reg. no. xxxx. Detailed contact information and other information about Rubia Caldeira are set forth on the Website. The General Conditions are only applicable for Customers that are consumers.

The Customer must be minimum 18 years old to order via the Website. Rubia Caldeira does not, in accordance with Swedish law, accept any credit purchases to persons below 18 years of age. Rubia reserves the right to deny or change a Customer’s order (e.g. if the Customer has provided incorrect personal data and/or has any record for non-payment of debt).

Rubia Caldeira shall have no liability in case products are sold out, nor for image or typographical errors on the Website, e.g. errors in the product description or technical specification, inaccurate prices and price adjustments (such as changed prices from suppliers, change in currencies) or incorrect information with regards to whether a product is in stock. Rubia is entitled to rectify any such errors and, at any time, to change or update the information. If an inaccurate price has been stated for a product ordered by the Customer, Rubia Caldeira will naturally notify the Customer accordingly and await the Customer’s approval of the amended price prior to Rubia continuing with the order process. All images on the Website shall be considered solely as illustrations. Such illustrations do not guarantee to reproduce the exact appearance, function or origin of the product. Rubia is not responsible for any information by third parties provided for on the Website.

The Website and all its content is owned by Rubia Caldeira or its licensors. The information is protected by intellectual property and marketing legislation. This means that trademarks, company names, product names, images and graphics, design, layout and information about products, services and other content may not be copied or used without the prior written consent of Rubia Rubia Caldeira.

In order to place an order through the Website, the Customer must accept the General Conditions. By accepting the General Conditions, the Customer undertakes to comply with the General Conditions in its entirety and acknowledges that he/she has read the information on personal data and cookies and consents to the use according to Rubia Caldeira’s Privacy Policy set forth here.

A purchase agreement is concluded when Rubia Caldeira has confirmed the Customer’s order and the Customer has received an order confirmation from Rubia via e-mail. Rubia encourages the Customer to save the order confirmation for any future contacts with Rubia Caldeira’s customer service regarding the order. The Customer is entitled to cancel its order up until it has been confirmed by RubiaCaldeira . If the order is cancelled, Rubia Caldeira will refund any payments the Customer or its pay- or credit card company has made with regard to the order.

When the Customer registers its user account and/or places an order, the Customer will be requested to provide some personal data. The Customer confirms that the information provided is correct and complete and is responsible for any errors in the information provided. Information about Rubia’s processing of personal data is set forth in Rubia’s Privacy Policy, which constitutes an integral part of these General Conditions.

The Customer undertakes to ensure that no one, except the Customer, uses the Customer’s log-in details. The Customer may not disclose its username or password to any person and shall ensure that any documentation with information about username and password is kept in such a way that unauthorized persons may not access the information. The Customer shall notify Rubia Caldeira without delay if it may be suspected that any unauthorised person has obtained access to the Customer’s password. The Customer is responsible for all purchases made with the Customers log-in details if the Customer has not provided such notification.

If Rubia suspects that the Customer abuses its user account or its log-in details or otherwise violates the General Conditions, Rubia Caldeira is entitled to block the Customer’s access to its user account. Rubia Caldeira is furthermore entitled to assign new log-in details to the Customer.

The prices stated on the Website apply to orders placed on the Website. All prices are presented in € and do not include payment- and shipping fees, which are given separately. 25% VAT is included in the product price for the EU countries. VAT is not included in non-EU countries.

The Customer can pay for its purchase in the manner specified on the Website. Read more about our different payment options and discounts here. Rubia Caldeira is entitled to charge the Customer already in connection with the order. Rubia Caldeira reserves the right not to offer all payment methods at all times, alternatively change payment method if the payment method the Customer has selected does not work, for whichever reasons, at the time of fulfillment of the order. Please note that limitations of available payment methods are set forth on the Website.

Some of Rubia Caldeiras’s products may be subject to warranties. Information about any warranty period and special conditions for warranties for each product respectively, is set forth on the Website or in these General Conditions. Warranties for products will only cover original manufacturing defects and accordingly not any fault arising upon or after any individual changes of the product’s function and appearance, e.g. rebuilding, upgrading or other configuration of the product. The Customer’s order confirmation constitutes the certificate of warranty.

The right to file a complaint apply to products which are defective according to applicable consumer protection legislation. Any Customer who wishes to assert their right to file a complaint for any product ordered shall contact Rubia Caldeira, as soon as possible after the defect was discovered, using the contact information set forth on the Website.

Rubia Caldeira will carry the cost for the return freight for any approved complaints.

Once a product, for which a complaint has been filed, is returned and the complaint approved, Rubia Caldeira will refund the Customer in compliance with applicable consumer protection legislation. Rubia Caldeira strives to do so within 30 days from receipt of the complaint by Rubia Caldeira, but it may be delayed depending on the nature of the product. Rubia Caldeira reserves the right to refuse any complaint if the product, in compliance with applicable consumer protection legislation, proves not to be defective. Upon complaints Rubia Caldeira complies with the guidelines provided by the National Board for Consumer Complaints or the corresponding authorities in other countries.

Rubia Caldeira may provide links to other websites beyond the control of Rubia Caldeira and websites beyond the control of Rubia Caldeira may provide links to the Website. Even if Rubia Caldeira attempts to ensure that Rubia Caldeira only provides links to websites which applies similar personal data- and security provisions pursuant to Rubia Caldeira’s Privacy Policy, Rubia Caldeira is not responsible for any protection or confidentiality of information or personal data which the Customer provides on other websites. The Customer should be cautious and read the personal data provisions applicable to the actual website.

Rubia Caldeira is not liable for any delays caused by circumstances beyond Rubia Caldeira’s control, e.g. general labour dispute, acts of war, fire, lightning, terrorist attacks, changed governmental orders, technical problems, defects in power- /tele-/computer communications or other communication and defects or delays in the service by sub-suppliers due to circumstances set forth above. Such circumstances shall result in relief from damages and other measures. If any such situation should arise, Rubia Caldeira shall inform the Customer accordingly both at the beginning and the end of the period for the current situation. If the situation has lasted for more than two months, both the Customer and Rubia are entitled to terminate the purchase with immediate effect.

Rubia Caldeira reserves the right to change these General Conditions at all times. Any changes to these General Conditions will be posted on the Website. Changes will become valid once the Customer has accepted the General Conditions (in connection with a new purchase or while browsing the Website), alternatively 30 days after Rubia Caldeira has informed the Customer of the changes. However, Rubia Caldeira recommends that the Customer regularly remains updated on the Website in order to become aware of any changes to the General Conditions.

If any provision of this Agreement is held to be invalid or unenforceable by any competent court, authority or arbitral tribunal, the remainder of that provision and all other provisions will remain valid and enforceable to the fullest extent permitted by applicable law. Any provisions determined invalid or unenforceable will be substituted by relevant legal guidance and advice.

Any disputes shall primarily be settled by agreement after discussions with Rubia Caldeira’s customer services. In the event of any dispute, Rubia Caldeira complies with the decisions of the Swedish National Board for Consumer Complaints or the corresponding authority in other countries.

These conditions were established by Rubia Caldeira on 2019 -11 - 30

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